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Resident FAQ'S

How do I submit a maintenance request?

Maintenance requests can be submitted through our online resident portal. Log in, select the "Maintenance" tab, and follow the prompts to provide details about the issue. For urgent matters, please contact our emergency maintenance line.

What are the rent payment options?

You can conveniently pay your rent online through the resident portal using various payment methods, including credit/debit cards and ACH transfers. We also accept traditional check payments at our office.

How can I access the resident portal?

To access the resident portal, simply visit our website and click on the "Resident Portal" button. If you encounter any issues, please reach out to our office, and we'll be happy to assist you.

What is the process for lease renewal?

Lease renewal details will be communicated to you in advance. You can express your interest in renewing through the resident portal, and our team will guide you through the necessary steps.

What is the process for lease renewal?

Security deposit information, including the return process, is outlined in your lease agreement. Deposits are typically returned within a specified timeframe after move-out, minus any necessary deductions for repairs or outstanding balances.

Can I have pets in my rental property?

Pet policies vary by property. Please refer to your lease agreement or contact our office to inquire about specific pet guidelines and any associated fees.

What should I do in case of an emergency?

For emergencies such as fire, gas leaks, or major water leaks, please dial 911 immediately. For property-related emergencies, contact our emergency maintenance line provided in your lease agreement.

How do I update my contact information?

It's essential to keep your contact information current. You can update your details through the resident portal or by contacting our office directly.

What is the process for moving out?

Moving-out procedures are outlined in your lease agreement. Notify us in advance of your move-out date, complete any required forms, and schedule a final walkthrough with our team to ensure a smooth transition.

How can I provide feedback or report an issue?

We value your feedback! You can share your thoughts or report any concerns through the resident portal or by reaching out to our office. We appreciate your input in helping us enhance our services.

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